11/8/2023 0 Comments Ring alarm pro base station setupInternet connectivity error messagesĪ “No wifi networks found” message appears when your Ring Alarm Base Station cannot find an available wireless network to join. The Ring app will prompt you to attempt to make another connection. It can also be caused by a Bluetooth or network error. You may receive a “We’re having trouble connecting to your Ring Alarm” message because the Ring app cannot connect to the Base Station using Bluetooth. We’re having trouble connecting to your Ring Alarm. To restore connection, make sure Bluetooth is turned on. We lost our Bluetooth connection to your Ring Alarm.ĭuring setup, you may receive a “We lost our Bluetooth connection to your Ring Alarm” message because your mobile device may be too far away or if there has been a long period of inactivity. ![]() To continue setting up your Base Station, we recommend switching to a Bluetooth LE compatible device during the initial setup process.Īfter completing setup, use your preferred device to manage your Base Station as Bluetooth will no longer be needed. If your receive a “Bluetooth is not supported” message your mobile device may have an old Bluetooth chip or may not support Bluetooth LE which is required to setup Ring Alarm Base Station. Once Base Station setup is complete, you will no longer need to use Bluetooth to communicate with your Base Station. To turn your Bluetooth back on and continue Base Station setup in the Ring app, learn more by visiting your manufacturers support for iOS and Android. Bluetooth error messagesĪ “To continue setup, enable Bluetooth” message appears if Bluetooth is turned off on the mobile device you are using to setup your Base Station. If you continue to have issues connecting, you can contact Ring Support for additional help. Tap Add Network Manually and manually add a wifi network.Move your Base Station to a spot that is closer to the router.If your Base Station still cannot connect to a wifi network, is having Bluetooth connectivity issues, or is having an unknown temporary issue, you may see a “Something went wrong during setup” message. Tap Allow when prompted by your mobile device.Īfter your Ring Alarm is set up, you can revoke location access.To give permission to the Ring app access location data: Some Android devices may receive a “To continue setup, enable Location Access” message because Location Access is required to connect to Bluetooth. To continue setup, enable Location Access. When Base Station setup has finished, you can turn the Location Services setting off again. If you’re using an Android device, you may need to turn location services or your GPS on. ![]() If you’ve confirmed that it’s plugged in, press the button on the back of the Base Station.If it’s not, find an outlet and plug it in. Check to make sure your Base Station is plugged in.Setup error messages We can’t find your Base Station.Ī “We can’t find your Base Station” message typically appears if your Base Station is having trouble pairing with Ring app. Learn what each Base Station error message means and how to fix it to successfully connect your device.
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